Return & Refund

Thank you so much for purchasing our products.  We are seriously sorry that our products can not satisfy you.  Before you apply to return or refund, please read our Return&Refund policy to confirm that your order is supported to be returned.

MODIFICATION AND CANCELLATION

After your order has been placed, you have 12 hours to contact our customer support team at support@smilecareheath.com to request order modifications or cancellation. Our system works automatically, within 12 hours the order will be automatically sent to the production department. To ensure the stable operation of the system, we will not support to modify order information after this time. And within 24 hours since our support team contact about order modifications, if you don't answer, the system will process automatically.

RETURN POLICY

We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a replacement. 

We ACCEPT RETURN FOR THE SITUATIONS:

  • The wrong goods are sent due to our mistakes.
  • When you are ready to sign for the package, and finding that the package or product is broken. You can apply for a refund, the freight will be borne by smilecarehealth. Please take some pictures or videos to prove that firstly. and contact us as soon as possible, then please refuse the delivery of this package.
  • If you request a return caused by a product defect, we need a video to confirm this and keep it as a proof. Please send it to our email address. We will replace or refund for you. Thank you for your cooperation.

All returns must be returned in their unused, original, condition, in the original case. All parts and accessories must be in the original package and no item is missing.

We DO NOT ACCEPT RETURN FOR THE SITUATIONS:

  • Send products to the wrong address.
  • Choose the return method for cash on delivery.
  • The machine can only be replaced once without special situation, and the refund service will be unable to provide after replacement.
  • Logistics lost orders. We will submit claims to the express company on all orders that are not received. And we need our customers to provide a Claim ID. We will not process refund until there is any solution received from the express company. We can re-send a product to you if you want.

    For other situations that cause you to be dissatisfied with our products, please contact us immediately so that we can evaluate the problem and deal with it correctly.

    How to return your products:

    SHIPPING FEE

    If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

    REFUND (if applicable)

    Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    REFUND PROCESSING (if applicable):

    Please contact our Customer Support Teams at support@smilecareheath.com with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment & Refund can be arranged within 7 days.

    The refund will go back to your account in 5-10 business days, depending on your bank’s progress.

    NOTICE : We do not hold responsibilities and refund for losses and breakdowns caused by shipping party or third party.

    LATE OR MISSING REFUNDS (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@smilecareheath.com

     

    Warehouse Address:

    C/O 18501 Arenth Ave，City of Industry, CA 91748